The human rights situation of Roma worldwide, with a particular focus on the phenomenon of anti-Gypsyism 2015, para. 55
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In order to address the underreporting by Roma of incidents of discrimination, the Portuguese equality body has developed an informal complaints procedure whereby complaints can be submitted on a website or sent by e-mail to any of the equality body council members or through Roma organizations. That method has proved an effective way of overcoming mistrust and has seen an increase in reports of discrimination filed by Roma.