Service regulation and human rights to water and sanitation 2017, para. 82
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In the resolution of complaints against services providers, regulatory actors must ensure that any action that interferes with an individual’s enjoyment of the rights to water and sanitation is preceded by an opportunity for genuine consultation with the individual affected, the timely and full disclosure of information on the proposed measures, reasonable notice of proposed actions, legal recourse and remedies for the individual affected, and legal assistance for obtaining legal remedies.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation