Service regulation and human rights to water and sanitation 2017, para. 80
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Accountability at the national level can be achieved through administrative, quasi-judicial and judicial mechanisms. Mechanisms can be based at the level of the service provider or at the level of the State. For example, when a complaint is not resolved at the level of the service provider, individuals should have the right to address their complaint to an administrative mechanism such as a regulatory body.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation