A/RES/65/251 I System of administration of justice 4. Notes with appreciation the achievements produced since the inception of the new system of administration of justice in regard to both the disposal of the backlog and the addressing of new cases, despite the numerous difficulties faced during the implementation of the new system of administration of justice; Commends the efforts of all who were involved in managing the transition 5. from the previous internal justice system and those involved in the implementation and functioning of the new system of administration of justice; Emphasizes the importance of the principle of judicial independence in 6. the system of administration of justice; 7. Reaffirms its decision, contained in paragraph 4 of resolution 61/261, to establish a new, independent, transparent, professionalized, adequately resourced and decentralized system of administration of justice consistent with the relevant rules of international law and the principles of the rule of law and due process to ensure respect for the rights and obligations of staff members and the accountability of managers and staff members alike; Acknowledges the evolving nature of the new system of administration of 8. justice and the need to carefully monitor its implementation; 9. Stresses that all elements of the new system of administration of justice must work in accordance with the Charter of the United Nations and the legal and regulatory framework approved by the General Assembly; 10. Also stresses the importance of ensuring access for all staff members to the new system of administration of justice, regardless of their duty station; II Informal system 11. Recognizes that the informal system of administration of justice is an efficient and effective option for staff who seek redress of grievances; 12. Reaffirms that the informal resolution of conflict is a crucial element of the system of administration of justice, and emphasizes that all possible use should be made of the informal system in order to avert unnecessary litigation; 13. Notes the increase of approximately 70 per cent, in the period from 2009 to 2010, in the number of cases received from United Nations Secretariat staff, including staff in field operations; 14. Also notes that the delayed response of departmental heads to the grievances of and issues raised by staff has an impact in respect of increasing the number of cases before the formal system of administration of justice; 15. Requests the Secretary-General to ensure that management responds to requests from the Ombudsman and Mediation Services in a timely manner, taking into account paragraphs 129 and 130 of the report of the Secretary-General on the activities of the Office of the United Nations Ombudsman and Mediation Services,2 and to report thereon to the General Assembly at its sixty-sixth session; 16. Decides to fix the term of the United Nations Ombudsman at five years, with the possibility of renewal for one additional term, and requests the Secretary2

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