A/RES/64/230
6.
Requests the Secretary-General to consult Member States on initiatives that
affect the utilization of conference services and conference facilities;
III
Integrated global management
1.
Notes the progress achieved in the implementation of the global information
technology project, aimed at integrating, across duty stations, information technology
into meetings management and documentation-processing systems, and the global
approach to harmonizing standards and information technology and sharing good
practices and technological achievements among conference services at the four main
duty stations;
Also notes the initiatives undertaken in the context of integrated global
2.
management aimed at streamlining procedures, achieving economies of scale and
improving the quality of conference services, and in this regard stresses the importance
of ensuring equal treatment of conference-servicing staff as well as the principle of
equal grade for equal work at the four main duty stations;
Emphasizes that the major goals of the Department for General Assembly
3.
and Conference Management are to provide high-quality documents in a timely manner
in all official languages in accordance with established regulations, as well as highquality conference services to Member States at all duty stations, and to achieve those
aims as efficiently and cost-effectively as possible, in accordance with the relevant
resolutions of the General Assembly;
Requests the Secretary-General to ensure that all language services are given
4.
equal treatment and are provided with equally favourable working conditions and
resources, with a view to achieving the maximum quality of services, with full respect
for the specificities of the six official languages and taking into account their respective
workloads;
Reiterates the need for the Secretary-General to ensure the compatibility of
5.
technologies used in all duty stations and to ensure that they are user-friendly in all
official languages;
Requests the Secretary-General to complete the task of uploading all
6.
important older United Nations documents onto the United Nations website in all six
official languages on a priority basis, so that these archives are also available to
Member States through that medium;
Reiterates that the satisfaction of Member States is a key performance
7.
indicator in conference management and conference services;
8.
Requests the Secretary-General to continue to ensure that measures taken by
the Department for General Assembly and Conference Management to seek the
evaluation by Member States of the quality of the conference services provided to them,
as a key performance indicator of the Department, provide equal opportunities to
Member States to present their evaluations in the six official languages of the United
Nations and are in full compliance with relevant resolutions of the General Assembly,
and requests the Secretary-General to report to the General Assembly, through the
Committee on Conferences, on progress made in this regard;
Also requests the Secretary-General to continue to explore best practices and
9.
techniques in client satisfaction evaluations and to report on a regular basis to the
General Assembly on the results achieved;
5
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