A/RES/67/237 Pattern of conferences Directors General of the United Nations Offices at Geneva, Nairobi and Vienna for conference management policies, operations and resource utilization, and requests the Secretary-General to report thereon to the General Assembly at its sixty-eighth session; Notes the initiatives undertaken in the context of integrated global 3. management aimed at streamlining procedures, achieving economies of scale and improving the quality of conference services, and in this regard stresses the importance of ensuring equal treatment of conference-servicing staff, as well as the principle of equal grade for equal work at the four main duty stations; Also notes that the effects of workload-sharing in the context of global 4. document management remain minimal, and requests the Secretary-General to continue to seek ways to promote workload-sharing among the four main duty stations and to report thereon to the General Assembly at its sixty-eighth session; Emphasizes that the major goals of the Department for General Assembly 5. and Conference Management are to provide high-quality documents in a timely manner in all official languages, in accordance with established regulations, as well as high-quality conference services to Member States at all duty stations, and to achieve those aims as efficiently and cost-effectively as possible, in accordance with the relevant resolutions of the General Assembly; Notes that the pool of language professionals at duty stations is uneven in 6. terms of language combinations, and requests the Secretary-General to develop recruitment, subcontracting and outreach policies that take full account of these imbalances and to report thereon to the General Assembly at its sixty-eighth session; Requests the Secretary-General to ensure that all language services are 7. given equal treatment and are provided with equally favourable working conditions and resources, with a view to achieving the maximum quality of services, with full respect for the specificities of the six official languages and taking into account their respective workloads; Reiterates the need for the Secretary-General to ensure the compatibility 8. of technologies used in all duty stations and to ensure that they are user-friendly in all official languages; Also reiterates that the satisfaction of Member States is a key 9. performance indicator in conference management and conference services; 10. Requests the Secretary-General to continue to ensure that measures taken by the Department for General Assembly and Conference Management to seek the evaluation by Member States of the quality of the conference services provided to them, as a key performance indicator of the Department, provide equal opportunities to Member States to present their evaluations in the six official languages of the United Nations and are in full compliance with relevant resolutions of the General Assembly, and requests the Secretary-General to report to the Assembly, through the Committee on Conferences, on progress made in this regard; 11. Also requests the Secretary-General to continue to explore best practices and techniques in client satisfaction evaluations and to report regularly to the General Assembly on the results achieved; 12. Welcomes the efforts made by the Department for General Assembly and Conference Management to seek the evaluation by Member States of the quality of the conference services provided to them, taking into consideration also comments and complaints raised by Member States either in writing or during meetings, and 6/12