The role of digital access providers 2017, para. 74
Paragraphe
Paragraph text
Remedies may include both financial and non-financial means (Ibid., principle 27). When freedom of expression is impaired, appropriate remedies may include access to grievance mechanisms and information about the violation and guarantees of non-repetition. Users whose accounts have been wrongly suspended may want the satisfaction of being heard and provided with explanations and assurances of non-repetition.
Status juridique
Non-negotiated soft law
Organe
Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression