Human Rights Obligations Related to Non-State Service Provision in Water and Sanitation 2010, para. 60
Paragraphe
Paragraph text
Therefore, it must be possible to address complaints to State institutions. Such mechanisms must be available to all people, not only for "clients" who pay for services provision. For instance, concerned individuals must have the opportunity to bring up potential discrimination in the targeting of subsidies. States have to provide "accessible, affordable, timely and effective" remedies. Victims of violations are entitled to adequate reparation, including restitution, compensation, satisfaction and/or guarantees of non-repetition. While administrative remedies will be adequate in many cases, a right of judicial appeal as a last resort is often appropriate and sometimes indispensable.
Status juridique
Non-negotiated soft law
Organe
Special Rapporteur on the human rights to safe drinking water and sanitation