A/RES/69/250
Pattern of conferences
benefit analysis and quality preservation and control, about this system to the
General Assembly at its seventieth session, through the Committee on Conferences;
57. Reiterates that the satisfaction of Member States is a key performance
indicator in conference management and conference services;
58. Requests the Secretary-General to continue to ensure that measures taken
by the Department to seek the evaluation by Member States of the quality of the
conference services provided to them, as a key performance indicator of the
Department, provide equal opportunities to Member States to present their
evaluations in the six official languages of the United Nations and are in full
compliance with relevant resolutions of the General Assembly, and requests the
Secretary-General to report to the Assembly, through the Committee on
Conferences, on progress made in this regard;
59. Also requests the Secretary-General to continue to explore best practices
and techniques in client satisfaction evaluations and to report regularly to the
General Assembly on the results achieved;
60. Welcomes the efforts made by the Department to seek the evaluation by
Member States of the quality of the conference services provided to them, taking
into consideration comments and complaints raised by Member States either in
writing or during meetings, and requests the Secretary-General to intensify his
exploration of innovative ways to systematically capture and analyse feedback from
Member States and Chairs and Secretaries of committees on the quality of
conference services and to report thereon to the General Assembly through the
Committee on Conferences;
61. Requests the Secretary-General to continue to seek evaluation by
Member States of the quality of the conference services provided to them, including
through the language-specific informational meetings held once a year, ahead of the
substantive session of the Committee on Conferences, or any necessary meeting
scheduled upon the request of Member States, not to exceed two meetings per year,
and to ensure that such measures provide equal opportunities to Member States to
present their evaluations in the six official languages of the United Nations and that
they are in full compliance with the relevant resolutions of the General Assembly;
62. Also requests the Secretary-General to keep the General Assembly and its
Committee on Conferences apprised of progress made in achieving integrated global
management and to provide accurate and up-to-date information on new initiatives
falling under the purview of the Committee;
63. Reiterates its request that the Secretary-General provide in his next
report on the pattern of conferences information about the financial savings
achieved through the implementation of the integrated global management projects,
as requested in section III, paragraph 4, of its resolution 63/248, in section III,
paragraph 12, of its resolution 64/230, in section III, paragraph 14, of its resolution
65/245, in section III, paragraph 14, of its resolution 66/233, in section III,
paragraph 15, of its resolution 67/237 and in section III, paragraph 51, of its
resolution 68/251;
64. Notes the Flextime pilot project initiated by the United Nations Office at
Vienna, stresses that the rules and regulations of the United Nations governing
human resources issues should be applied uniformly during the implementation of
the pilot project, and requests the Secretary-General to report to the General
Assembly at its seventieth session on the evaluation of the pilot project, including a
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