Administration of justice at the United Nations A/RES/74/258 retaliation, stresses the importance of fully implementing such orders, and requests the Secretary-General to report on the application thereof; II Informal system 13. Recognizes that the informal system of administration of justice is an efficient and effective option both for staff who seek redress of grievances and for the participation of managers; 14. Reaffirms that the informal resolution of conflict is a crucial element of the system of administration of justice, emphasizes that all possible use should be made of the informal system in order to avoid unnecessary litigation, without prejudice to the basic right of staff members to access the formal system, and encourages recourse to the informal resolution of disputes; 15. Also reaffirms the importance of the informal dispute resolution process in the Organization, which represents an effective method of dispute resolution as compared with the formal process, and requests the Secretary-General to include recommendations to address the current underservice of staff i n the field in his next report; 16. Notes the efforts of the Mediation Service of the Office of the United Nations Ombudsman and Mediation Services to ensure that timely and high -quality mediation processes are available to address the diverse needs of the Org anization, including through the Secretary-General’s civility campaign, and requests the Secretary-General to continue to provide detailed information on the mediation activities of the Office, including measures to increase the utilization of these services; 17. Welcomes the continued analysis of the root causes of conflict included in the report of the Secretary-General on the activities of the Office of the United Nations Ombudsman and Mediation Services, stresses the importance of improving management performance and staff communication, urges the Secretary-General to continue to address the direct feedback and systemic issues identified in the report in order to mitigate and prevent work-related conflicts, including through the improvement of the policies and procedures of the Organization, and requests the Secretary-General to provide information on progress resulting from the actions taken in the context of his next report; 18. Notes the need for the Organization to develop and employ a holistic managerial approach, including management training for addressing conflict, including efforts to identify and address inappropriate behaviour that affects staff even when it does not amount to misconduct, and requests the Secretary-General to provide an update on the actions taken in the context of his next report; 19. Encourages the Office of the United Nations Ombudsman and Mediation Services to continue its outreach activities, especially i n the field, in order to promote informal dispute resolution; 20. Notes the five initiatives of the Secretary-General to improve the prevention and resolution of disputes involving non-staff personnel, and requests the Secretary-General to provide in his next report detailed information on the ongoing initiatives, mentioned in his report; 1 21. Requests the Secretary-General to submit new proposals, bearing in mind the need for budgetary discipline, in the context of his next report, on reviewing formal policies and issuances concerning dispute resolution with consultants and 19-22724 3/6