Freedom of expression, States and the private sector in the digital age 2016, para. 68
Paragraph- Paragraph text
- Under article 2 (3) of the International Covenant on Civil and Political Rights, States parties must ensure that persons whose rights under the Covenant have been violated have an effective remedy. The Guiding Principles on Business and Human Rights anticipate that corporations should provide remedial and grievance mechanisms that are legitimate, accessible, predictable, equitable, rights-compatible, transparent, based on dialogue and engagement, and a source of continuous learning. There is limited guidance, however, as to how these elements should be operationalized or assessed in the context of information and communications technology. For example, improper removal of web links from search results might require the search engine to reinstate such links. It is, however, unclear how complaint or appeals mechanisms should be designed and implemented to ensure that such removals are effectively flagged, evaluated and remedied. A search engine's highly dispersed customer base further complicates design issues. It is also unclear whether companies should provide additional remedies, like financial compensation for lost revenue during the period of removal, or guarantees of non-repetition.
- Legal status
- Non-negotiated soft law
- Body
- Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression
- Document type
- Special Procedures' report
- Means of adoption
- N.A.
- Topic(s)
- Equality & Inclusion
- Governance & Rule of Law
- Person(s) affected
- N.A.
- Year
- 2016
- Paragraph type
- Other
- Reference
- SR Freedom of Opinion, Report to the HRC (2016), A/HRC/32/38, para. 68.
- Paragraph number
- 68
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