Service regulation and human rights to water and sanitation 2017, para. 70
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Non-governmental organizations and community-based organizations are taking on an important role in informal service provision, stepping in where the State is not involved in such activities. Many of the same challenges in relation to regulation and accountability apply to the activities of such organizations, for instance ensuring consistent standards as regards quality of services and ensuring that organizations are accountable to the people they serve. Population groups in many countries are served by community and informal service providers, which rarely report internal monitoring results to authorities.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation