Hate speech and incitement to hatred against minorities in the media 2015, para. 114
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Internet service providers (ISPs) should establish detailed terms of service, guidelines and notice-and-takedown procedures regarding hate speech and incitement, in line with national legislation and international standards, and ensure transparent implementation of those polices. The Special Rapporteur encourages ISPs to collaborate with government and civil society organizations to combat hate speech, including providing adequate channels for the reporting of illegal hateful content posted on their services.