Service regulation and human rights to water and sanitation 2017, para. 81
Paragraph
Paragraph text
Regulatory actors play a key role in ensuring service providers’ accountability for non-compliance with the human rights to water and sanitation. To ensure accountability, regulatory frameworks must clearly define the roles and responsibilities of all stakeholders involved in service provision and provide clear and accessible information on the complaint mechanisms available at different levels. A growing number of independent regulatory bodies have complaint mechanisms for the resolution of disputes between service providers and users.
Legal status
Non-negotiated soft law
Body
Special Rapporteur on the human rights to safe drinking water and sanitation