The role and activities of national institutional mechanisms in promoting and protecting minority rights 2012, para. 48
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Disadvantaged minorities are often poorly placed with respect to accessing information and services. Poverty, socioeconomic disadvantages, remote localities, and education or language barriers are obstacles to obtaining services and engaging institutions. Some may have negative experiences of interactions with institutions which may not have met their expectations or addressed their concerns. Institutions should establish channels and processes of communication and consultation with minorities and build trust with minority communities. Efforts to raise awareness of the institution and services should target minorities and include advertising in and through minority media and in minority localities. Publications, information and services should be available in minority languages, including through dedicated websites.