Service regulation and human rights to water and sanitation 2017, para. 61
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In order to be effective, regulatory frameworks should allow for independent monitoring of service providers’ compliance with the human rights to water and sanitation and should safeguard the right of individuals to submit complaints when the enjoyment of their rights to water and sanitation has been compromised. Regulatory frameworks should impose appropriate and proportionate sanctions on service providers in cases of non-compliance with the normative content of the human rights to water and sanitation.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation