The role of digital access providers 2017, para. 52
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Due diligence processes enable a digital access provider to identify, prevent and mitigate the human rights impacts of its activities (see A/HRC/17/31, annex, principle 19). While one-size-fits-all due diligence approaches are neither possible nor advisable, human rights impact assessments provide a means of assessing and addressing risks to freedom of expression and privacy. Due diligence involves at least the following.
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Non-negotiated soft law
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Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression