Service regulation and human rights to water and sanitation 2017, para. 84
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In countries where no separate regulatory mechanism exists, but where national human rights institutions or ombudspersons’ offices are present, individuals may resort to these independent bodies for redress when their human rights to water and sanitation have been compromised by a service provider. Accountability can be provided by these quasi-judicial bodies, whose mandate often includes handling human rights complaints.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation