Service regulation and human rights to water and sanitation 2017, para. 56
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Regulations should ensure that decisions on the type and location of services and on improvements to services are participatory and inclusive. Inclusiveness in this process is crucial, so that services are designed to respond to the needs of the population, including of those in vulnerable situations.
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Non-negotiated soft law
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Special Rapporteur on the human rights to safe drinking water and sanitation