The right to participation of people living in poverty 2013, para. 86e (i)
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[In order to comply with their human rights obligations regarding the right to participation, the Special Rapporteur recommends States undertake the following actions:] Accountability: Ensure that participatory mechanisms have built-in complaint and grievance procedures, which establish clear lines of responsibility at the national, regional and local levels. Mechanisms must be confidential, accessible even in remote rural areas and provide diverse and cost-free means of access in all relevant languages.
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Non-negotiated soft law
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Special Rapporteur on extreme poverty and human rights