The role and activities of national institutional mechanisms in promoting and protecting minority rights 2012, para. 50
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The 2009 survey of national human rights institutions by the Office of the High Commissioner revealed that less than half of respondents described their relationship with marginalized groups as strong. In terms of online accessibility for minority groups, only 8 respondent institutions out of 61 indicated that their website was available in all minority languages. The large majority of respondents did not provide data relating to the proportion of complaints received from minorities or indigenous peoples, indicating that they did not gather disaggregated data relating to the use of services and lacked dedicated attention to such groups. Institutions should develop inclusive and participatory methodologies to ensure consultation with and participation of minorities in all relevant aspects of their work.