A/RES/71/262 Pattern of conferences 38. Takes note of the progress made in the development and implementation of the conference management software gData, gDoc, gMeets and gText, and requests the Secretary-General to include all relevant information on their operation, maintenance and harmonization with existing systems, as appropriate, in the proposed programme budget for the biennium 2018 –2019; 39. Recalls paragraph 24 of the report of the Secretary-General on the pattern of conferences, 6 and requests the Secretary-General to complete internal reviews concerning accountability mechanisms and the clear delineation of responsibility between the Under-Secretary-General for General Assembly and Conference Management and the Directors-General of the United Nations Offices at Geneva, Nairobi and Vienna for conference management policies, operations and resource utilization, requests the Secretary-General to report thereon to the General Assembly at its seventy-second session, and in this regard recalls section III, paragraph 15, of its resolution 66/233, section III, paragraph 2, of its resolution 67/237, paragraph 38 of its resolution 68/251, paragraph 48 of its resolution 69/250 and paragraph 37 of its resolution 70/9; 40. Notes the initiatives undertaken in the context of integrated global management aimed at streamlining procedures, achieving economies of scale and improving the quality of conference services, and in this regard stresses the importance of ensuring the equal treatment of conference -servicing staff, as well as the principle of equal grade for equal work at the four main duty stations; 41. Reiterates that the satisfaction of Member States is a key performance indicator in conference management and conference services; 42. Requests the Secretary-General to continue to ensure that measures taken by the Department to seek the evaluation by Member States of the quality of the conference services provided to them, as a key performance indicator of the Department, provide equal opportunities to Member States to present their evaluations in the six official languages of the United Nations and are in full compliance with relevant resolutions of the General Assembly, and further requests the Secretary-General to report to the Assembly, through the Committee on Conferences, on progress made in this regard; 43. Also requests the Secretary-General to continue to explore best practices and techniques in client satisfaction evaluations, to seek a larger rate of response to surveys on quality and to report regularly to the General Assembly on the results achieved; 44. Welcomes the efforts made by the Department to seek the evaluation by Member States of the quality of the conference services provided to them, taking into consideration comments and complaints raised by Member States either in writing or during meetings, and requests the Secretary-General to intensify his exploration of innovative ways to systematically capture and analyse feedback from Member States and Chairs and Secretaries of committees on the quality of conference services and to report thereon to the General Assembly through the Committee on Conferences; 45. Requests the Secretary-General to continue to seek evaluation of the quality of the conference services provided by the Secretariat through meetings held at least once a year, but not exceeding twice a year, guaranteeing that Member _______________ 6 6/14 A/70/122.